Streamlining Time, Absence, and Shift Scheduling for a Regional Transit Authority

Company Overview

A major regional transit authority responsible for moving large volumes of passengers daily across its service area. Inefficiencies in time tracking, absence management, and shift scheduling were driving up administrative cost and disrupting service delivery, so the organization set out to streamline its HR processes and improve the day-to-day experience for its workforce.

Before: Manual Tracking and Difficult Shift Scheduling

• Time and attendance tracking ran manually, producing errors and delaying payroll processing.
• Employee absences were managed without an organized system, causing operational disruption and adding administrative overhead.
• Scheduling shifts efficiently across a large operational workforce proved difficult, which affected both morale and service delivery.

The Solution

The engagement began with an in-depth review of the existing processes for time and attendance, absence management, and scheduling. From there a custom SAP system was built around how the organization actually operates, then integrated with the surrounding landscape including SuccessFactors, payroll, and S/4HANA finance. Every stage was documented from requirements through implementation, and the work closed with comprehensive user training and knowledge transfer sessions to give staff a smooth transition onto the new system.

After: Streamlined Workforce Management and Self-Service Access

• Administrative tasks reduced across time and attendance processing.
• Self-service portals introduced, improving employee satisfaction and engagement.
• Workforce scheduling improved, shortening time to hire and easing pressure on service delivery.
• Integration completed across SuccessFactors, payroll, and finance so workforce data flows between systems rather than being rekeyed.

Efficiency Gains

• Cost savings realized through reduced manual effort and better resource allocation.
• Payroll errors and delays reduced by replacing manual time tracking.
• Absence management moved onto an organized system, cutting operational disruption.
• Full documentation and knowledge transfer delivered, keeping the system supportable after handover.