Streamlining Workforce Management for a Major Public Transportation System
Industry
Public Transportation
Company Overview
One of the largest transit systems in North America, this public transportation organization provides services to millions of commuters annually. The organization faced challenges in workforce management, impacting operational efficiency and service delivery.
Client's Challenge
- Cumbersome Time and Attendance Tracking: Manual time-tracking processes caused errors and payroll delays.
- Inefficient Absence Management: Lack of a structured system for managing absences led to operational disruptions.
- Complex Workforce Scheduling: Difficulty in scheduling shifts efficiently affected employee morale and service quality.
Why 2iSolutions and SAP SuccessFactors?
2iSolutions, known for its expertise in SAP solutions and workforce management, was chosen to address the organization's challenges. Our tailored solutions aligned with the unique requirements and business goals of the public transportation system.
Our Solution
- Thorough Process Analysis: Conducted a comprehensive review of existing processes related to time and attendance, absence management, and workforce scheduling.
- Customized Solution Design: Designed a tailored system using SAP solutions that met specific needs.
- Seamless Integration: Integrated SAP SuccessFactors Employee Central, SAP Payroll, and SAP Finance S/4 with existing systems.
- Efficient Documentation: Meticulously documented every aspect of the solution, from requirements to implementation details.
- User Training and Knowledge Transfer: Provided comprehensive training and knowledge transfer sessions to staff.
Results and Outcomes
- Streamlined HR Processes: Significantly reduced administrative overhead associated with time and attendance tracking.
- Enhanced Employee Engagement: Self-service portals empowered employees to manage their schedules and absences, improving satisfaction.
- Improved Recruitment Efficiency: Efficient workforce scheduling reduced time-to-hire, maintaining a skilled and motivated workforce.
- Cost Savings: Realized cost savings due to reduced manual efforts and improved resource allocation.
Efficiency Gains:
- 70% reduction in manual processes: Automation led to significant time savings.
- Enhanced decision-making: Real-time data enabled proactive workforce management.
